Privacy Policy
Privacy Policy
Last Updated: December 5, 2025
1. About this policy
Indigenous Telecommunications will at all times comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
This privacy policy concerns how we manage information about, or which identifies, an individual (referred to as ‘personal information’ throughout this policy) in the places where we do business. It outlines the kinds of personal information we collect and hold, how we do so and the purposes for which we collect, hold, use and disclose personal information. This policy also states how individuals may access personal information about them that is held by us and seek correction of it, how individuals may complain about a breach of relevant privacy laws or regulations and how we will deal with such complaints. This policy also states whether we are likely to disclose personal information to overseas recipients and, where practicable, specifies those recipients’ countries.
We take additional steps to give notice of some other matters regarding our collection of personal information. These matters may be specific to particular kinds of personal information. Such notice may be in separate forms or contract terms. We will also comply with DVS-specific obligations.
This privacy policy is in addition to some other provisions which may be relevant to our management of individuals’ personal information, depending on their dealings with us and on our particular businesses.
This privacy policy does not apply to acts in respect of personal information which are not governed by the Privacy Act1988 (Cth). The information we provide in this privacy policy regarding our management of personal information is subject to exceptions or qualifications which are provided for in that Act.
For the purposes of this policy, ‘customer’ means a customer of our telecommunications services.
2. Who are we?
We are a telecommunications services reseller. Information about our business can be found at https://www.indigenoustelco.com. Any reference to "we", "our" and "us" is a reference to the activities and operations of:
Indigenous Telecommunications Pty Ltd
Indigenous Technology Pty Ltd
Indigenous Technology & Telecommunication's Group (ITTC/ITTCG)
and of one or more of their respective related bodies corporate.
3. The kinds of personal information we collect and hold
The kinds of personal information that we collect and hold is set out in the following table:
| Kinds | Details |
|---|---|
| Sales enquiries | Name, phone number, email, address information about customers or enquirers to enable them to be set up on a telecommunication service and any other information relevant to the enquiry which may also be included in the Other documents noted below. |
| Support enquiries | Name, phone number, email, address information about customers to enable them to be assisted in relation to a telecommunication service and any other information relevant to the enquiry. |
| Third Parties | Information through third parties with whom we interact in order to provide our services and publicly available sources, including but not limited to bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, Instagram and others). |
| Recruitment and employment | Name, address, telephone number, date of birth, tax file number, superannuation details, next of kin and emergency contact(s). CV, resume or application related information for example information about eligibility to work in Australia, education, academic transcripts, employment and criminal histories, professional memberships or trade qualifications. Health information obtained as part of employment. |
| Other | We may collect other kinds of personal information including Australian document details such as a person’s drivers licence, passport, birth certificate, utilities bills (electricity/water/gas), municipal rates notices and other official documentation for the purpose of identifying a person’s details with the official document or record holder. We may also collect other kinds of personal information with the individual’s consent or where that collection is within the individual’s reasonable expectations. |
4. How we collect and hold personal information
The following table describes how we collect the kinds of information referred to at section 3 above.
| Kinds | Details |
|---|---|
| Sales enquiries | By direct interactions, usually via our sales staff. This may be over the phone, in person, through our website, by email or in paper form. |
| Customer information | Online from customers directly, via our customer relations management system (CRM). Via communications with individuals directly. If you use our website, we may utilise “cookies” or other similar tracking technologies which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so. Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer. |
| Recruitment and employment | Directly from individuals to whom the personal information relates, via online form, and in the event of a background check, from or via a publicly available and/or government provided service. |
| Other | We may collect personal information in other ways where doing so is with the individual’s consent or within the individual’s reasonable expectations. |
5. Purposes: why we collect, hold, use and disclose personal information
Regarding the kinds of personal information we collect and hold referred to at section 3 above, the following table sets out our purposes, namely why we collect, hold, use and disclose such personal information. Not all of these purposes apply to all kinds of the personal information we collect and hold. The notices we provide at or around the time of collection of personal information give more specific notice of the purposes of our collection.
| Kinds | Our purposes |
|---|---|
| Sales and Support enquiries | To address individual’s enquiry, enrol individual on our mailing list, use the information in our internal analytics. To prepare a telecommunications service contract in the event an individual proceeds to purchase a telecommunications service. To carry out sales and marketing purposes. To aggregate personal information with other information and to then use it in de-identified form for marketing and consumer analytics. To conduct direct and indirect marketing and consumer analytics. To process sale payments. To respond to and manage support or telecommunications performance enquiries by Customers. We may use the Australian Government’s Document Verification Service (DVS) to verify identity documents provided. to us. This involves sharing certain details with authorised verification agencies solely for identity verification purposes. |
| Recruitment and employment | To assess and monitor candidate suitability for paid and unpaid roles within our business. To administer relationships with past, present or future employees, contractors , supervisors, trainees and students. To monitor and report on systems and performance, including regular audits of our recruitment and contract work arrangements. To meet our compliance obligations in respect of all aspects of our business. To provide support in respect of technical and professional skills and well-being. To record, investigate and respond to health or safety incidents involving any aspect of our business. To process payments (including wages, salary, fees invoiced) and otherwise meet our legal obligations relating to taxation payments and superannuation contributions. |
| Other | We may collect, hold, use and disclose personal information for other purposes where the individual has consented or where it is within the individual’s reasonable expectations. |
6. Business acquisitions
From time to time we may be involved in business acquisitions. In addition to the above kinds of personal information , ways of collecting and holding it and relevant purposes, these transactions may involve the collection and holding of personal information in connection with such business acquisitions, by means used to transfer and hold information between those involved in them and for such business acquisition purposes.
7. Pseudonyms and anonymity
Individuals may, where it is practical to do so, choose not to identify themselves or provide personal information in their interactions with us. If individuals choose not to provide certain information about themselves, we may not be able to provide them with the products or services they require.
8. Marketing communications
We communicate details about our properties and services to past, existing and potential customers and their representatives. These communications are sent in various forms, including mail, SMS, email and social media.
9. How individuals may access and seek correction of their personal information
Individuals may request access to personal information we hold about them by making a request via email (privacy@indigenoustelco.com). We may decline to provide access to personal information where doing so may have an unreasonable impact upon the privacy of others or where we are not required by applicable privacy or other laws to give that access.
Where their personal information is out of date or incorrect, individuals may inform us of this and request that we correct it.
10. Complaints
If individuals are not satisfied with how we manage their personal information, they may lodge a complaint in writing by sending an email to: privacy@indigenoustelco.com. Our policy is to aim for a response time within 14 days to discuss concerns and outline options about how they may be resolved. Our policy is to aim for privacy complaints to be resolved in an appropriate manner with which the complainant is satisfied. Individuals may contact our Privacy Mailbox (privacy@indigenoustelco.com) to enquire about the progress of their complaint.
If individuals are not happy with how we have resolved their complaint, they may lodge a complaint with the Australian privacy regulator whose contact details are:
Office of the Australian Information Commissioner (OAIC)
Telephone +61 1300 363 992
11. Disclosures to overseas recipients
We are likely to disclose personal information outside Australia. Our reasons are:
- in connection with services provided by us via us from a provider who is located, or uses locations outside Australia;
- in connection with services outsourced by us to a provider who is located or uses locations outside Australia, for example, data storage services; and
- in connection with insurance arrangements, for example public liability issues involving an overseas insurer.
12. Data security and quality
We take all reasonable and appropriate steps to help secure and protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Notwithstanding the above, we will take reasonable steps to:
- make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
- protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
- destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection. We may retain personal information for the period of your time as a customer and for a further period of 12 months. We may destroy identity documents after 3 months post-verification.
13. Our Privacy Mailbox contact
If you have any concerns or questions, please reach out to us via email: privacy@indigenoustelco.com
14. Modifications and updates
We may change this privacy policy from time to time. If we do this, we will give 14 days’ prior notice of the change via a notice on our website. If an individual does not agree to our continued use of their personal information due to the changes in our Privacy Policy, they may cease providing us with their personal information and contact us at the details given above.
Indigenous Telco acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Owners of Country throughout Australia. We recognise their enduring connection to land, waters and community, and we pay our respects to Elders past and present.
Indigenous Telco acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Owners of Country throughout Australia. We recognise their enduring connection to land, waters and community, and we pay our respects to Elders past and present.
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